Refund policy

REFUND POLICY
Last Updated: August 7, 2026
Thank you for shopping with Everbound Magnets LLC. Please review our refund, return, and cancellation practices below before making a purchase.
1. Strict Custom Refund Policy
  • Bespoke Products: All custom-printed photo magnets and personalized goods are made-to-order and final sale. Once payment is captured, raw materials are permanently allocated, and production begins. We enforce a strict no-refund, no-return, and no-cancellation policy on these items.
  • Kits & Refill Supplies: All sales of manual press equipment, die cutters, and raw component supplies are final. No returns, refunds, or exchanges will be accommodated unless covered under the specific manufacturing warranty outlined below.
2. Defective, Damaged, or Incorrect Items
  • Immediate Inspection: You are legally required to inspect your shipment immediately upon arrival.
  • Resolution Process: In the rare event that your items arrive defective, physically damaged during transit, or incorrectly manufactured relative to your submitted design, you must notify us within 48 hours of delivery at admin@everboundmagnets.com. We will review your claim promptly to resolve the issue.
  • Required Evidence: To process a replacement or store credit for a defective item, you must provide clear digital photographs or video evidence of the product defects and the shipping packaging. Approved claims for damaged goods will be replaced promptly at no additional cost to you.
3. Equipment & Machinery Lifetime Warranty
  • Scope of Coverage: Everbound Magnets LLC provides a limited lifetime warranty exclusively for manual press machinery and component paper cutters against verified manufacturing defects in materials or workmanship.
  • Warranty Exclusions: This warranty strictly excludes damage resulting from normal operational wear and tear, cosmetic degradation, user negligence, accidental misuse, the usage of non-Everbound raw materials, or unauthorized mechanical alterations.
  • Filing a Claim: To initiate a warranty inspection, email admin@everboundmagnets.com with your original order number, a detailed description of the mechanical failure, and illustrative photo or video evidence for troubleshooting. The customer may be responsible for freight and shipping fees associated with sending components in for repair or replacement.
4. Customer Service Contact
For all inquiries regarding product returns, mechanical failures, or damage claims, please contact us at: admin@everboundmagnets.com